Below is a sample of the feedback we have received at Chappell Sports Cars.
We are very proud of our approach to dealing with car sales. We believe that honesty, openness and trust are very important and aim to build an ongoing relationship that starts from the first phone call or eMail and goes well past the purchase of your new car. Hopefully our feedback below demonstrates this.
Here I am back in 'darkest Cornwall' with the 911, purchased from you, tucked up in the garage.. I arrived in this position by noticing one of your cars on the Autotrader website and immediately thought 'that looks in good condition'. This was straight away followed by a scrutiny of your own website and I have to say it is laid out extremely professionally, easy to use and puts all cars into a 'wow' factor.
Within 2 days I was in your showroom and couldn't believe so many 911's could be in such pristine condition. I was immediately put at ease by your very knowledgeable, professional and easy going manner, even though you probably thought my sense of humour was 'different'. It didn't take long for me to zoom in on 'my' 911, sort out some details and deposit paid!
I would like to thank you for your time in ensuring my purchase was all I had 'dreamed' of, taking care of me and ensuring I knew the phone was always ready if I wished to discuss any aspects of my car or anything else Porsche for that matter. I would have no hesitation in recommending Chappell Sports Cars to anybody if they are in the market for a 911 or any other car you may have.
Thank you once again for everything.
Often turning the boyhood dream of owning a Porsche 911 in to reality is a daunting task. The more you research forums, the more potential problems and worries you rack up to worry about. How much does it cost to run, How do I know if the car is mechanically sound, How do I know the history is correct etc. I am currently the proud owner of my 7th Porsche 911. The last 4 I have purchased from Kier Chappell of Chappell Sports Cars.
I cannot recommend Kier and his team highly enough. There is a true passion for Porsche that is evident in their selection of stock and the meticulous presentation of every car sold through Kier and his team, both mechanically and visually. Even the smallest fault is rectified as part of the pre sale inspection process and this, combined with an impressive depth of knowledge of Porsche cars gives the buyer real confidence, backed by meaningful after sale warranties.
With no hard sell, friendly and helpful advice and a genuine interest to make sure you are selecting the right Porsche makes your purchase an enjoyable and exciting event from start to finish. This is exactly as it should be with owning a 911 of any age. I would have no hesitation in recommending Chappell Sports Cars as one of the most professional independent Porsche dealerships in the UK today
I was initially planning to buy from a Porsche dealership but found the car I was looking for at Chappell Sports Cars. They were extremely welcoming, helpful, even happy to wait a while for my finances to be ready. The car was presented beautifully - they even arranged my cherished plate to be on the car at collection! The car has been brilliant and the practical assistance I have received since the purchase has been excellent. Overall a superb buying experience.
Kier, I just wanted to write and thank you for the purchase experience on my 997 Gen2. As others have also said, owning a 911 was something which I’ve wanted to do for a long time. After doing a lot of reading on various forums I decided to go the route of an independent specialist and you were well regarded. I have to say your reputation is well deserved as there was no pressure to buy and your knowledge on the marque was excellent and you gave me a lot of information on the differences between the Gen1 and Gen2.
Also, after meeting Steve and hearing about his experience purchasing 911’s and viewing the car and understanding its history, I had no further reservations on my choice. Also the preparation on the car was top notch and gave me confidence I had made the right decision.
Having owned the car for around a month now, I have to say I’m glad I finally decided to purchase my dream car, every time I drive it, I have a childish grin on my face. Just wanted to thank you both for the friendly service, which is a rare commodity these days. I have no doubts if I ever need to come back to you for an issue, then I will be equally well looked after.
I just wanted to say thank you for great car buying experience, no fuss or pressure but plenty of sound professional advise. I am always on the look out for something a bit special and Chappell Sports Cars certainly delivered in that area selling me a fantastic Carrera 4S in GT Silver which I bought on looks alone along with your enthusiasm for the Porsche brand.
You filled me with confidence when I asked any questions about the car and made the whole experience a pleasure with outstanding customer service which is why I would highly recommend a visit to Chappell Sports Cars if anyone is looking for a Porsche as you will receive a friendly faultless service as I have.
Once again thanks and look forward to buying future cars from you.
I just wanted to drop you a note to say thank you for the level of service I received during the purchase of my Porsche 911C2S from you. I have spent 24 years "just looking" and to finally have my dream car in the drive is just an amazing feeling! As you know I spent many hours and drove many miles looking at cars all over Sussex and Surrey - and without exception never got the feeling that any of the cars was right for me (or that I wasn't getting the full story of the car!). I also came to learn that buying a used 911 is not for the faint hearted - it is definitely a minefield for the uninitiated!
Your obvious enthusiasm and knowledge of the marque is by far the most extensive (and reassuring) I have come across - it easily surpasses main dealers and other specialists I had spoken too - and the time spent showing me the difference between a good car and not so good car made me appreciate that if a 911 is cheap there is always a reason!
Finally, please feel free to post my feedback on your website - I was very sceptical about buying a used Porsche from a dealer, however have come away thinking that was by far the smartest and safest thing to do - I would have no hesitation in recommending you to anyone considering buying a Porsche - and if they read this - would urge them to speak to you first so they have a benchmark for other dealers to aspire too!
Just a quick follow up email to pass on my Sincere Thanks for the exceptional level of customer service you have delivered throughout the whole buying process of my Porsche Cayman 3.4 S.
I am genuinely overwhelmed by the way I have been treated from the moment I enquired about the car to the final purchase and further customer support. As such was the professionalism and trust I was confident to place a deposit on the phone whilst working overseas. Skype is an amazing tool and allowed me to see in detail the car from a remote area . I was not disappointed and the whole buying experience of the Porsche was First Class and put to shame some of the other Dealers I have dealt with. I was very impressed with the handover and familiarisation of the Cayman and advice on running the car which was greatly appreciated.
Kier is extremely knowledgeable and passionate about his cars and the highest level of customer satisfaction alike and as such I have no hesitation in recommending anyone to purchase a High Performance Car from Chappell Sports Cars.
Finally, buying a Porsche is dream come true, but in addition the buying experience should be special as well. Kier ensured that this was true and memorable - Thanks again Kier and I look forward to doing business again with you in the future
Very Professional and happy environment to buy a high end car from. The knowledge of the cars was outstanding and true correct advice was given to suit my needs. Most people just want to sell cars and don't care what they get you in as long as they get their money.. But not the case here very very impressed, a true down to earth person was Kier Chappell. Would buy again...
Kier has been a delight to deal with over the purchase of my Porsche 993. He is passionate and knowledgeable about the Porsche marque, and always very straightforward and open about the financial side of the purchase. Since the purchase he has remained interested, helpful and communicative over the ongoing ownership of the car. I would recommend Chappell Sports Cars to anyone.
I am extremely impressed with the service I received from Kier Chappell. He has a unique approach to the customer, always giving sound advice and superb knowledge on all things Porsche! I am delighted with my Porsche Boxter; I cannot recommend Chappell Sports Cars highly enough.
Having recently purchased a Porsche 996 Turbo from Chappells I cannot recommend them too highly to anyone looking for a trustworthy and knowledgeable specialist sports car dealership. The standard to which their cars are prepared is superb and, coupled with a friendly and personal service, makes them an obvious choice for anyone looking for a quality pre-owned sports car. When the time comes I will definitely go back to them to find me my next vehicle.
Excellent service. Kier was helpful and thorough. He came to our house to take us through the new features of the car and said to call him at any time if we couldn't work something out. The car was fully serviced, cleaned, new tyres etc before delivery and we have been very pleased with its performance.
Kier was a pleasure to deal with and genuinely showed interest in making sure that he found the right car for me at the right price. He kept in touch after the purchase and is justifiably proud of the cars and the service he provides.